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HomeSoftwareAdd-InsGuidesCommunityPress
Customer Support > Support Database: TealBackup
    FeaturesGeneralTroubleshootingUsage

    Features

    Can TealBackup allow me to save all my data and restore it when I'm away from a HotSync cradle? (100%)
    Yes. It's designed to do just that. If you are running a newer device, make sure you are running TealBackup 1.2 or later to backup any system or hidden volumes that may contain photos or movies not stored in main memory.
    Thanks, that helped!

    Can TealBackup back up my internal card volume on my Tungsten T5? (100%)
    Yes. Make sure you are running TealBackup 1.2 or later, which supports card-to-card backups, including internal hidden or system cards.
    Thanks, that helped!

    Can TealBackup backup my handheld automatically at timed intervals? (100%)
    Yes. TealBackup allows you to specify up to four concurrent backup tasks to backup individual memory, hidden, internal, or external card volumes to and external card device. It can do listed, full, or incremental backups with optional compression and/or encryption.
    Thanks, that helped!

    Can TealBackup back up the SD card to the desktop with hotsync? (100%)
    TealBackup does not currently back up any external cards during hotsync. While possible, this is not currently in the plans for TealBackup.
    Thanks, that helped!
    General

    What “added value” do you get from the hotsync backup with TealBackup installed?  (100%)
    The existing conduits only back up the major PIM (address, contact, todo, memo) applications. For third party applications, Palm’s “backup” conduit mechanism is used. This backup mechanism, however, often misses applications and their data because they are not properly tagged to be recognized for backup. Additionally, applications beamed to the device or installed via Bluetooth, SD card, or downloaded are not backed up by default and will be lost in the event of a hard reset. TealBackup can be used to mark all or specific files for backup so that they are properly recognized by the backup conduit and mirrored on the PC.
    Thanks, that helped!

    What security does TealBackup use to protect my backups? (100%)
    When you enable file encryption, TealBackup encrypts your databases using a industry-standard Blowfish algorithm. The unique encryption key is not stored in the card, and is generated using and MD5 hash of your encryption password.
    Thanks, that helped!
    Troubleshooting

    When doing a full backup or restoring or backing up certain large files, I get crashes on my Tungsten T5, Treo 650, or LifeDrive. (100%)
    Crashes caused by file copying on these devices are usually due to the presence of third party background apps or drivers that need to be updated for NVFS compatibility. Palm's new Non-Volatile File System (NVFS) features some unfortunate behavior that causes many older background apps to crash after accessing more than 9MB of data. Most people rarely access this much data unless performing a full backup or restore.

    First, if you are running TealScript, TealLock, TealMaster, or other background apps by other manufacturers, make sure you are running the latest versions. Also download the latest TealBackup in case the crashes are due to an unrelated (non-NVFS) issue.

    Next, use the "System Memory Test" feature of TealMover to try to track down any applications that might still require patching.

    Lastly make sure you have the latest NVFS patches for your device: As of this writing, the Tungsten T5 1.1 Update is available at

    http://www.palmone.com/us/support/downloads/tungstent5/tungstent5update.html

    and a various Treo650 and LifeDrive updates are available here:

    http://www.palminfocenter.com/view_story.asp?ID=7913
    Thanks, that helped!

    When timed automatic backups are enabled, they either don't run or run inconsistently. (100%)
    Make sure you are running TealBackup from main memory, as PalmOS will not service timers for card-based apps. If your device is locked with the standard Security application, backups will also not run. If you are running TealLock, however, you can set the "Run app when locked" option in conjunction with the "Wake up to lock handheld" option to allow backups to run even when the handheld is locked.

    Also, try turning off any other apps that automatically activate on power up. If you are running the Butler Keyguard, try disabling it, as it reportedly does not follow the Palm keyguard abort mechanism and will come up during auto backup.

    Lastly, if you are running LauncherX, try turning it off (don't make it the default launcher) to see if this is the cause. LauncherX has been reported to block automatic backups sometimes, but we don't know why or what specific feature of LauncherX this conflict may be tied to.

    If you are running TealBackup 1.20 or later, you can enable the verbose log option to get more detailed debugging information when TealBackup tries to schedule an automated backup.
    Thanks, that helped!

    When I backup files and get an error during backup on my T5 or Treo650, other files start failing and I have to reboot. (100%)
    This has to do with one of several system bugs on non-volatile file system the T5, Treo650, and some newer handhelds. After a copy to a card fails (for whatever reason), the system becomes unstable until you soft reset. This causes other future files to fail for no reason. We think the system leaves some file handles or temporary work buffers free after a failed copy.

    If you run into such a failure, and you genuinely have enough space on the card, use the detailed log feature to track down the errant file and try adding it to your exclusion list. Some files cannot be backed up because the system or applications are accessing them in the background.

    Also, newer devices with non-volatile (NVFS) memory shuffles memory after copying several megabytes, and this causes background apps to crash if they have not been specifically patched for NVFS. Our own TealMaster, TealLock, and TealScript had to be revised recently to account for this, so if you have any of these apps, make sure you are running the latest versions and try turning off all other background apps before a backup to determine if you might be running one such app that still needs to be patched.

    If this is the case, you'll need to track down which app is problematical by turning off your background apps, hacks, and drivers one-by-one until the problem goes away. Once you've identified it, you might be able to fix the problem by adding those applications to TealBackup's "lock" list using the "Lock Application" feature under TealBackup preferences. The best solution, however, is to contact its developer for an NVFS-compatible version.
    Thanks, that helped!

    When I perform a backup I get an "illegal instruction" error either during for immediately after backup. (100%)
    On handhelds with non-volatile (NVFS) memory, an "illegal instruction" error is almost always due to running a hack, driver, or background app that has not properly locked itself down to be NVFS compliant. When a large amount of files are copied around (such as during a backup operation), PalmOS tends to flush out the dynamic RAM buffer (called the DBCache) to make more space. Many background apps do not properly lock themselves down, so PalmOS tries to call them after they've been removed from memory, resulting in the crash.

    If this is the case, you'll need to track down which app is problematical by turning off your background apps, hacks, and drivers one-by-one until the problem goes away. Once you've identified it, you might be able to fix the problem by adding those applications to TealBackup's "lock" list using the "Lock Application" feature under TealBackup preferences. The best solution, however, is to contact its developer for an NVFS-compatible version.
    Thanks, that helped!

    When I schedule an automated backup, nothing runs and the log says 'blocked by ZLauncher'. (100%)
    This seems to be either a bug in ZLauncher or a consequence of some setting in that program. One customer reported this problem and solved it by reinstalling ZLauncher.
    Thanks, that helped!
    Usage

    How do I get faster backups? (100%)
    Make sure you are running TealBackup 1.2 or later, which is significantly faster than previous versions. If additional speed is needed, try turning off encryption and/or compression.
    Thanks, that helped!

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