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HomeSoftwareAdd-InsGuidesCommunityPress
Customer Support > Support Database: TealLaunch
    CompatibilityRegistrationTroubleshootingUsage

    Compatibility

    Is TealLaunch compatible with PalmOS 5? (100%)
    Yes. TealLaunch is fully compatible with PalmOS 5 and handhelds running ARM processors like the Tungsten T. TealMaster must be used as the system extensions manager, as other managers (like Hackmaster or X-master) do not work under PalmOS 5.
    Thanks, that helped!

    Is TealLaunch compatible with flash memory? (100%)
    Yes, you can move TealLaunch into unused operating system flash memory using a program like FlashPro, but you cannot put it (or any Hacks) into removable flash cards due to their architecture and removability.
    Thanks, that helped!

    Is TealLaunch compatible with StayoffHack? They don't seem to function properly together. (100%)
    For TealLaunch and StayoffHack to coexist, the relative order they hook into the operating system is important. In TealMaster, you can adjust this by changing their relative priorities. Try one way and the other. In Hackmaster, this is more difficult, as link order depends on which order the hacks were activated. To can turn them on and off the adjust the order, but may need to readjust them after a soft reset as Hackmaster jumbles the order after a reset.
    Thanks, that helped!
    Registration

    After I register, I still get a 'Please Register' popup in TealMaster. (100%)
    The registration reminder is actually from TealMaster, not the hack. TealMaster is our own enhanced, standard system extensions (hack) manager. A trial version of TealMaster is included with our extensions-format programs as a convenience for those who do not already have TealMaster or a similar manager installed on their handheld. TealMaster can be registered separately for $9.95.
    Thanks, that helped!

    Where do I enter my registration key? (100%)
    Enter the registration key from within The TealLaunch settings screen. Tap on the config button (+) next to TealLaunch's entry in your extensions manager (TealMaster) and tap on the "Register" button on the TealLaunch configuration screen.
    Thanks, that helped!
    Troubleshooting

    I can't delete TealLaunch. I tried and it still comes up (100%)
    As noted in the documentation, you cannot delete an active system extension ('hack') using the PalmOS launcher's 'delete' menu. You must deactivate the hack in the extensions manager (Hackmaster or TealMaster). If you forgot, you'll need to restart the handheld using the pinhole in the back, but there will be no permanent damage. If you are running TealMaster, you can always safely delete hacks there.
    Thanks, that helped!

    I can't open the TealLaunch window in the HotSync application or Web browser, or I get a slowdown or crash when I try. (100%)
    This is a known bug in the PACE simulation layer of PalmOS 5, which crashes whenever a popup window is opened in an ARM-native application like the PalmOS 5 HotSync app or Palm's Web browser. Update your copy of TealMaster to the latest version (2.15 or higher), which features a work around for the HotSync application. For other applications you will need to disable hacks while in these apps until Palm fixes the low-level system bug.
    Thanks, that helped!

    I can't get some silk screen swipes to work on my device. (100%)
    The Silk screen-to-Graffiti strokes are not supported on the Tungsten T3 and certain other devices using a virtual silkscreen because the version of PalmOS on these devices no longer transmits an event for this action. Silk-to-silk strokes and silk button presses still work, however, and all triggers work on Sony handhelds or devices with non-virtual writing areas.
    Thanks, that helped!

    I can't get silk screen swipes and hardware buttons to work when in the dialer app on my Kyocera SmartPhone. (100%)
    Make sure you are running TealLaunch version 3.10 or higher, which resolves this issues.
    Thanks, that helped!

    I can't get button combos to work consistently. (100%)
    When using button combos, be sure to press down one button and keep it held down before pressing the second. This 'click-click' action is particularly important on the Tungsten W, whose firmware has a bug that generates weird extra 'ghost' key-presses which we cannot filter out when buttons are pressed at exactly the same time. When doing a shifted-combo, press the application button down before the arrow button.
    Thanks, that helped!

    I can't use a hardware button by cycle categories if I map a hardware button to the calendar or other PIM app in TealLaunch. (100%)
    On certain devices like the TREO, the standard applications won't cycle categories if the buttons are mapped in TealLaunch. Turn off these single-press mappings in TealLaunch and use the Prefs application to map these buttons instead. You can still use TealLaunch to map the 'HOLD' and shifted/combo button triggers.
    Thanks, that helped!

    I can't get mapping to work inside SMS if the SMS button is mapped to a button on my TREO. (100%)
    The TREO SMS app handles button category cycling in an unusual manner, different from all the PalmOS standard apps. It looks into the system Prefs button mappings and removes corresponding button events for itself. Because of this, SMS can only be mapped using the system Prefs button mappings (not TealLaunch) and 'hold' and 'combo' button triggers for this button won't work when inside SMS.
    Thanks, that helped!

    I can't map a jog-hold action on my TREO like on the CLIE. Why? (100%)
    The TREO, the jog button generates a key down event when pressed, but unlike the CLIE, is not mapped to a PalmOS hardware bit which would allow a program to determine whether it is being held down for a 'hold' operation.
    Thanks, that helped!

    I can't turn on/off my TREO phone by holding down the power buttons if TealLaunch is active. (100%)
    Make sure you are running TealLaunch 3.25 or newer, which has been updated to fix this problem. Also make sure you do not have either 'Hold 1' or 'Hold 4' mapped to any other function.
    Thanks, that helped!

    I get a "Can't change display mode with state pushed" error when trying to bring up the TealLaunch window. (100%)
    This has been reported by a user and appears to be a bug in the firmware of some devices. If you are using Khroma or another third party utility to force the system globally into a 16-bit display mode, try reverting to an 8-bit display. If you are trying to force a 16-bit mode for the benefit of a single app (such as a launcher) it is better to upgrade that single app to a program that supports 16-bit by itself instead of trying to force the entire system into an unexpected display mode.
    Thanks, that helped!

    Crashes on my TX occur when I open Blazer with TealLaunch and/or TealMaster installed.  (100%)
    Here at TealPoint, we have observed this same problem on our TX devices. However, these crashes occur not just with TealMaster/TealLaunch, but with ANY background application. If any application that launches a background task is opened (and sometimes even without any tasks running), crashes occur when opening Blazer. We believe that Blazer may be using all the allocated stack space, so that none is left for background processing. PalmOs doesn’t have an ideal memory management mechanism for mutli-tasking, and instead leaves this up to the applications to be “cooperative” in leaving enough free resources for background applications to run. Sadly, we have yet to find a workaround for this problem. Normally, adding a “pref” resource to Blazer and using TealMover to boost stack space would work, but it’s not writable because it is in ROM. Moving Blazer to an external card and modifying a duplicate copy also does not help. Despite the lack of success, tracking down a long-term fix remains on our to-do list. In the meantime, we're developing our own browser code, since no available browser seems to have display options we think are optimal. If you're interested in participating, please visit our TealTalk forum, where discussions have been started to discuss what features should be included.
    Thanks, that helped!

    I can't get button 1 or button 2 mappings to work on my Tapwave Zodiac after upgrading to the latest version. (100%)
    On the Zodiac, the left and right 5-way navigator buttons serve double-duty also as application buttons 1 and 2. Later versions of TealLaunch add support for "button+left" and "button+right" combinations. Since applications buttons 1 and 2 are also the left and right arrow buttons, pressing either one of them executes a "button1+left" or "button2+right" actions, respectively, and you should map desired actions to these combos, not to the plain "button1" and "button2" action triggers.
    Thanks, that helped!
    Usage

    How do I delete TealLaunch? I can't find it in my Palm 'delete' screen. (100%)
    Palm OS doesn't know the difference between a hack like TealLaunch and its data files, and might list both under the data file's name depending on their order in memory. TealLaunch's data file was called 'NameCache' in early versions, and is 'TealLaunchDB' after version 1.06b. If you are running TealLaunch in TealMaster, you should use TealMaster's interface to delete hacks instead of the system Launcher anyway.
    Thanks, that helped!

    How do I map my TREO buttons? The button images don't match the icons in TealLaunch. (100%)
    The TREO has different painted images on the physical buttons, but they correspond software-wise from left to right with the standard PalmOS buttons App1 (DateBook), App2 (Phone), App3 (ToDo), and App4 (Memo). On the Treo, the first and last buttons are mapped by default to phone on/off functionality, but you can still remap shifted and button combinations using these buttons.
    Thanks, that helped!

    What is the "go to app" button supposed to do? (100%)
    The "go to app" button launches a selected program from the app list if you've selected it using the scroll up/down keys. It's not that useful on a device with a 5-way navigation control, but on older devices with just scroll buttons, some find it more convenient than tapping directly on the app name.
    Thanks, that helped!

    How to I map application buttons on my Tungsten T3? (100%)
    The T3 has a strange button arrangement that corresponds to the numbered application buttons as follows:

    button 1 button 3

    button 2 button 4
    Thanks, that helped!

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